I Recruit, Therefore I Am

Tag: Tom Cruise

Interview Entitlement

One of the primary complaints that older generations lob at Millennials is that they are entitled brats.

entitled

Sure enough, I have encountered my fair share of young budding professionals who’s response to career development advice or constructive criticism has been the equivalent of:

entitled 2

Good for them. They’ll either make it on such fierce determination or learn their lessons in due process. Either way, they will grow with time and experience.

But there is another kind of entitlement at the opposite end of the spectrum that exists in our experienced workforce:

Interview Entitlement

That looks more like this:

Entitlement3

Or this:

Entitled4

This kind of entitlement is just as unproductive and dangerous. Because it shows you think yourself above the process. That you don’t respect the way the organization operates. That you fancy yourself above all else.

And while experience is impressive and a key indicator in judging one’s suitability to walk into a position and succeed, it is not everything.

What about personality? What about drive and ambition? What about fitting into the organization?

You may have the best experience in the world, outlasted all of your peers, worked on the biggest projects on Earth, but if no one wants to work with you, guess what…

Play

And so here is the truth of the matter:

No One Is Above An Interview!

No one. Not you. Not I. Not anyone.

Okay, maybe Tom Cruise.

Cruise
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But no one else!

Because an interview is designed to assess suitability for a job. If we haven’t met you, don’t know about your experience, your projects, your career trajectory, how are we supposed to know you are right for the job?

In some instances experience is key. If we need someone to fix an piece of enterprise software that only 8 people in the known universe know how to fix, well then…

old-spice-old-spice-experience-is-everything-600-86729

But in other instances experience could indicate a one-track mind. Or an inflexible attitude. Or an unwillingness to do anything any way except theirs. In some cases, experience is the equivalent of banging ones head against a brick wall.

BRICK WALL

The purpose of an interview is to assess a candidate’s qualifications for a specific job. Unless they are an internal applicant, or specifically requested by the Hiring Manager, all candidates are subject to the same Recruitment process, whether they are fresh out of the classroom or fresh off of retirement.

What most experienced and entitled candidates fail to recognize about the process is that their difficult attitude is leaving them wide open for a less experienced candidates to come in and pitch the value of their lack of experience. Their ideas could be fresh and new. Their fire to succeed burns brighter. Their desire to convince the Hiring Manager that, if given the opportunity, they will strive to do whatever it takes to shine is stronger and more compelling.

A less experienced candidate who enters the interview dressed to impress will succeed over a senior candidate thinking they are owed something, almost every time.

Because they want to take risks and try new things. Because they are looking forward instead of back. Because they still have something to prove.

dog

And so what a candidate may lack in experience they will make up for in ambition and drive. These are the types of people experienced candidates are up against. And the attitude that they are automatically superior due to their many years on the front lines, is what is shooting themselves in the foot during interviews.

And so we must start to change the mentality that experience speaks for itself. It does not. Experienced people must be able to speak to their experience, especially in an interview setting. Otherwise, how will the Hiring Manager be able to assess whether or not they are right for the job?

Instead they should go into the interview, like anyone else. Prepared, energized and ready to tell the Hiring Manager why they are the best candidate for the job. If there wasn’t a need for that, there would be no need to set an interview time in the first place.

So next time you are sitting in an interview, thinking the process or the questions are below you, just remember, there could be any nth number of people up next who have no problem respecting the process and speaking to their experience. Those are the ones who are getting the jobs. Those are the ones the entitled candidates are grumbling about. Those are the ones who are paving the way of the future.

Because just like all things, in times of change, the ones who are fighting against are the ones who are getting left behind.

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How Many Licks Does It Take To Get To The Centre of The…

In 2000 rapper Lil’ Kim released a song entitled How Many Licks, in which she pondered how many licks it would take to get to the centre of the…

I think she was talking about Recruitment.

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Imagine for a second that you’re a sucker.

Not that kind of sucker.

On the outside, you’re the same as every other candy on a stick. But somewhere inside lies ooey, gooey, delicious goodness.

As a Recruiter, every time I sit down to an interview, I’m wondering: How many licks will it take to take to get to the centre of the… 

If I have to lick until this happens:

There’s a good chance you’re not getting the job.

However, if I get hooked on the sweet sweet goodness inside of you, I’m going to give my client a call to tell them about what I’ve tasted and encourage them to have a lick as well.

That’s how it works.

***

Here’s a Dramatic Scene for you:

A Dramatic Scene
 
Me: How many years of experience do you have?
Interviewee: I’ve been working Technical Support for as long as I can remember.
Me: Great, which gives you how many years of experience?
Interviewee: I started right out of college.
Me: (Flipping through resume) So 2002?
Interviewee: Yep.
Me: Do you have any experience with Ticketing Systems?
Interviewee: Pretty much everywhere I’ve worked.
Me: Okay. Which ones?
Interviewee: Once you’ve used one, you’ve pretty much used them all.
Me: Sure. Which ones have you specifically used? 
Interviewee: Let me think. Remedy way back in the day. Heat, I believe and something at the last place, I can’t remember the name. It was custom built.
Me: Okay. Do you have any questions for me?
 
Had this interview been the last of four, at the end of a bad day, they would have been discounted from the competition after their first answer. Luckily it’s 10:00 am, I just scored a big placement and I’m feeling good. I’ll humor the candidate with a few licks to try to get to the centre of their…
 
To start, I ask a broad question:
 
Me: How many years of experience do you have?
 
 To which I get a non-answer:
 
Interviewee: I’ve been working Technical Support for as long as I can remember.
 
Although I am currently in the process of developing a tool that will allow Recruiter’s to dig into their Candidate’s memories to gather past information, it’s not ready yet.
 
So I do one of my least favourite things, repeat myself:
 
Me: Great, which gives you how many years of experience?:
Interviewee: I started right out of college.
 
Another non-answer. This one requires me to dig into the Candidate’s resume to find it myself. Two questions in. Two strikes deep. Another lick.
 
Me: (Flipping through resume) So 2002?
Interviewee: Yep.
 
Let’s pause for AN IMPORTANT PIECE OF ADVICE
 
If you give a Yes or No answer in an interview and leave it hanging without further explanation, you’re giving a BAD answer. No exceptions.
 
I continue to lick:
 
Me: Do you have any experience with Ticketing Systems?
 
If you’re being asked about something specific, it’s probably because, if hired, it’s something you’d encounter on the job. Here’s the chance to strut your stuff.
 
 
Interviewee: Pretty much everywhere I’ve worked
 
This is a YES answer with four more words than it needs and no adequate explanation. My tongue hurts.
 
Me: Okay, which ones?
Interviewee: Once you’ve used one, you’ve pretty much used them all.
 
No delicious filling in site. Apparently I’m the sucker. One more lick. 
 
Me: Sure, which ones have you specifically used? 
Interviewee: Let me think. Remedy way back in the day. Heat, I believe and something at the last place, I can’t remember . It was custom built.
 
The moment I sense you don’t know how to speak to your background or what is in your resume, the interview is over. I ask the final question to indicate you’ve used up all your licks:
 
Me: Do you have any questions for me?
 
***
 
Here’s how the scene should have played:
 
A Dramatic Scene Redux
 
Me: How many years of experience do you have?
Interviewee: I picked up a gig at Tech Company A pretty much right out of college. That was 2002. They needed someone to come in and answer the phones, which I did for about a year before being promoted to Deskside Support. That lasted six months until they folded and I grabbed a Tech Support position at Tech Company B. After two years they decided to outsource IT overseas so I took the package and moved to Tech Company C.
Me: Excellent. Do you have any experience with Ticketing Systems?
Interviewee: Lots. They used Remedy at Tech Company A. When I was at Tech Company B they were using Spiceworks then switched to Heat . Tech Company C had a custom built one that was similar to Remedy. Once you’ve used one, you’ve pretty much used them all.
Interviewee: Excellent. Tell me more about what you were responsible for at Tech Company A.
 
In this redux, after two licks I’ve gained more insight than I did after six in the original. I am also convinced this person not only knows Ticketing Systems but is worthy of promotion. Instead of feeling like I’m flogging dead horses, I’m intrigued. It sounds like this person has some deliciousness at their centre and I want a taste.
 
 
This person got the job. Not only did they know their centre, but they let me get to it with ease.  
 
Before your next interview stop and ask yourself, how many licks does it take to get to the centre of my…?

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