Please Leave A Message and I’ll Call You Back As Soon As I Can

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What our British and American counterparts don’t understand is that we Canadians are a fickle bunch and need to be handled with care and caution.

The British way of doing things is to bully their way into the marketplace. If you don’t want to work with us, that’s fine, we’ll work with the competition across the street, steal all your best talent and put them to work there. That’ll show you.

The American’s believe that if they deliver all their pitches like infomercials, clientele will be lining up around the corner to buy their product. This is, after all, a nation of people who buy Miracle Spring Water off of their television for one guaranteed low price.

But Canadians don’t respond well to either of these techniques. They respond well to good, convenient customer service that is available to them WHEN THEY NEED IT. This last point is key. Their attitude is, we’ll let you know when we need you, otherwise go away. We’ve got better things to do.

One of the things that always catches outsiders off guard about working in Toronto is how passive aggressive we all are.

No one likes to pick up their phones, few like to return voice mails and if you earn the distinct privilege of working with your desired client, the moment you step outside of their comfort zone (IE start to become an inconvenience), there will be no warning. They’ll simply stop taking your calls and stop responding to your e mails. Don’t like it? Too bad. You blew it.

If clients are like that to us, then guess what?

We’re going to be like that to you, the candidate.

Why? Because similar to how our clients get frustrated when we hassle them too much, we get equally frustrated when hassled by you too much.

Last week I left a voicemail for a candidate who was one in a stack of twenty. I made the call, left the message then got up from my desk to tend to some other business. When I returned half an hour later I had three voicemails from this candidate waiting for me. That’s an average of one call every ten minutes. I will never call this person back.

When your follow-up is that aggressive, you don’t look like a keen performer who is interested in the opportunity. You look desperate and in need of any job. You generally will not find Desperate and in need of any job listed as a required skill on a job description, so why give that impression before we have met?

You must instead trust that one message will do, that it is safe in my voicemail and that I will follow-up at my next available convenience. End of story. If you haven’t heard from me within 24 to 48 hours, then sure, give me another call. Anything more is excess.

A similar rule applies to following-up post interview. If you e mail me once before week’s end, I’m going to think that you’re organized and on top of things. If you follow-up every day for two weeks I’m going to think you’re sitting at home, desperate for any job that comes your way. I don’t want to hire that person.

Remember, if you are being recruited, chances are that you are but one candidate on a pile of twenty to thirty. Every Recruiter is looking for an excuse to exclude you from that pile. If the initial impression of you is If this guy is this big a pain in the ass before I’ve even met him, I don’t want to think about what he’d be like to work with, that’s a good enough excuse for me.