April 9, 2014
The First Commandment: Thou Shalt Not Attempt Contact With The Client
Here’s a reality that’s best to just get out in the open. If the Client wanted to be in touch with you, they wouldn’t have come to me.
They’re busy, they have priorities, they can sometimes barely be bothered to return my calls, let alone need to be bothered by yours. Even if they say they’re open to hearing from you, they’re not. Remember when your girlfriend told you she didn’t want anything for Valentine’s Day? And remember her reaction when she found out that’s exactly what you got her?
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Do NOT Try To Contact The Client. It will only lead to heartbreak.
All client contact filter’s through me. Maybe they gave you a business card, smiled at you and told you that if anything comes up to let them know. I didn’t put all this time into prepping you for you to blow it after the interview. If you reach out to them, and I don’t know about it, we both look bad. I know that the temptation can be strong. Don’t give in.
If you have a question for the client, send it to me. If you want to write a thank you e mail, send it to me. I want to read it first. If it’s good, I’ll gladly forward any relevant correspondence their way. If it’s bad, filled with typos or inappropriate in any way, you’re going to be rewriting if you want them to see it. This is the make or break stage for you. Don’t get to the finish line and blow it just because they gave you their e mail address.
I once had a candidate who would have gotten the job had he not told the female hiring manager in the thank you e mail he decided to forward himself that he “Looks forward to being able to work with your nice smile in the future.” He was trying to be nice. It didn’t help that English was not his first language and something may have gotten lost in translation. She didn’t take it that way. He didn’t get the job. I didn’t get the commission. We all wasted our time.
Do Not Try To Contact The Client.
I once had a candidate who was so frustrated that I didn’t have feedback for him a week after his interview that he decided to follow-up with the VP of Finance himself. Although I appreciate the courage of calling up a top executive in a bank and asking him why he can’t get his business together, the candidate lost the position, I got an angry phone call and the agency almost got kicked off the vendor list.
When you try to contact the client everyone loses. Don’t do it.
The Moral Of This Commandment: No matter how badly the temptation tugs at you, DO NOT TRY TO CONTACT THE CLIENT. If they need to know something, they’ll come to me. If you feel you need to tell them something, I’ll let you know if I’m willing to forward it to them. Reaching out directly risks killing both your chances at the job and my relationship with the client.
