I Recruit, Therefore I Am

The Eighth Commandment: Thou Shalt Always Leave a Good Impress at Reception

True Story

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Bob steps to reception and introduces himself with a smile. It’s 1:20 pm and he’s arrived for his 1:30 pm interview with the VP of Finance. He’s wearing slacks, dress shoes and a navy blue blazer. The receptionist gives him some paperwork to fill out. As she hands it off Bob notices her ring.
 
“That’s an interesting ring you’re wearing.”
“Thanks my boyfriend got it for me when we were in Australia.”
“Yeah? How is it there? I say I’ll go every year.”
“It was one of the best experiences of my life.”
“Were you there for work or pleasure?”
“It was only a week for vacation. I’d move there in a heartbeat if I could.”
“I hear a lot of people say that.”
 
A man approaches, hand extended. “You must be Bob.” 
 
The VP of Finance leads Bob into an interview room.
 
Bob aces the interview.
 
On the way out Bob thanks the receptionist, says it was nice meeting and wishes her a good day.


Ken steps up to reception and introduces himself with a smile. It’s 1:50 pm and he’s arrived for his 2:00 pm interview with the VP of Finance. He’s wearing a dress shirt, tie and a black blazer. The receptionist gives him some paperwork to fill out. As she hands it off Mark notices an attractive woman who steps up to reception. “I’m going downstairs you want anything?”
 
“Nah I’m okay, I go on break in fifteen. Thanks though.”
 
Mark’s gaze follows the woman to the elevator. “She work here?” He asks the receptionist. The receptionist affirms. “Hopefully all of them that work here look like that.”   


A man approaches, hand extended. “You must be Mark.”

The VP of Finance leads Mark into an interview room.

Mark aces the interview.

He smiles and nods at the receptionist on his way to the elevator.

  
The next day the VP of Finance can’t make a decision. Along every interview stage no one has been able to decide whether Bob or Mark would be a better fit. Each aced every interview. He has an idea.
 
The phone at reception rings. “Yes Mr. VP?”
“Tiffany, you remember those two guys that came in for the interviews yesterday afternoon?”
“Bob and Mark, sir? Sure, I remember them.”
“Did you get any read off either of them?”
“Was Bob the one who was asking about Australia? Yeah, he noticed my ring and was asking about my trip. He also said something about a wife. He was nice on the way out.”
“What about the other one.”
“He was nice too. We didn’t talk as much. He did say one thing…”
“Yes?”
“He made a bit of a comment when Angela came over to ask if I wanted anything downstairs.”
“What kind of comment?”
“Well, I don’t know how he meant it, but it came off as a little..I don’t know…sexist. But I don’t know. He didn’t really say anything when he left.”
Bob gets the job.
 
The Moral of This Commandment: You never know where a hiring manager will turn to help sway a hiring decision when the race is neck and neck. The receptionist is your first and easiest opportunity to make a good first impression. Use it to your advantage. If the receptionist gets bad vibes off you, (s)he will let anyone know if they ask. Please don’t be the person who gives the receptionist bad vibes.
 




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Mike Lippert

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